54B, Tailstoi Town 5238 MT, La city, IA 522364
Binjiang District
Hangzhou city, Zhejiang 310000
FAQ
FAQ
Frequently Asked Questions
About Products & Customization
Discover you question from underneath or present your inquiry from the submit box.
1. Do you offer OEM & ODM services?
Yes. We provide full OEM & ODM solutions, including product design, logo printing, color options, and packaging customization.
2. Can you make coffee machines according to our design or technical requirements?
Absolutely. Just send us your design files or specifications, and our engineering team will develop a prototype for approval before mass production.
3. Which certifications do your products have?
We have CE, ETL, RoHS, and other required certifications for the UK, US, Australia, New Zealand, and other markets.
4. Can you produce energy-efficient or eco-friendly coffee machines?
Yes. We can incorporate eco-friendly materials and energy-saving technology according to your requirements.
5. Do you provide private label/branding services?
Yes. We can customize the logo, control panel, color, packaging, and even manuals to match your brand identity.
6.What shipping terms do you offer?
We offer EXW, FOB, CIF, and door-to-door delivery options, depending on customer needs.
7. Can you arrange shipping and handle customs clearance?
Yes. We work with reliable freight forwarders and can assist with all necessary customs paperwork.
8. Which payment methods do you accept?
We accept T/T bank transfers, L/C, and other internationally accepted payment methods.
9. What currencies do you accept?
We mainly deal in USD, EUR, and AUD.
10. Do you provide after-sales support overseas?
Yes. We offer online technical support, spare parts supply, and remote troubleshooting.
11. What is your minimum order quantity (MOQ)?
For standard models, MOQ starts at 50 units. For customized models, MOQ may vary based on design complexity and materials.
12. Can I order a trial batch before placing a large order?
Yes. We support small trial orders to help you test the market before committing to bulk purchases.
13. Do you offer product samples?
Yes. Samples are available for quality evaluation, and sample fees can be refunded after bulk orders.
14. How do you ensure product quality?
We have a strict quality control process, including raw material inspection, in-production testing, and final product checks before shipment.
15.What is your warranty policy?
We provide a 12-month warranty for manufacturing defects, with spare parts and technical support during the warranty period.
16. Do you offer technical manuals and user guides?
Yes. All products come with detailed manuals in English (and other languages upon request).
17. How long is your production lead time?
Normally 15–30 days after order confirmation. Urgent orders can be arranged depending on our production schedule.
18. Do you keep any models in stock for fast delivery?
For some popular models, yes. Please contact us for stock availability.
19. Can you supply replacement parts?
Yes. We provide spare parts for maintenance and repairs during and after the warranty period.
20. Do you offer training for operating and maintaining the machines?
Yes. We can provide training videos, manuals, and live online guidance for your technical team.
